Belle Maison

RESORT POLICY - CORONAVIRUS

Resort Policy in Response to Coronavirus Situation (updated 30^th January 2020)
In light of the developing Coronavirus situation, this resort will be monitoring the situation and will be adopting policies in line with major tourism operators and organisations (including the relevant statutory bodies). As such, this policy will change as the situation becomes clearer.
 
Currently, any visitors travelling via Wuhan (or other locations restricted by the authorities), directly or indirectly, are being rerouted or are cancelling their travel.  Proof of flying via Wuhan (or other location as above) should be provided (eg copy of original itinerary or flight details) and direct contact made with the travel company/agent you purchased your stay through.
 
For all other future guests, if you have purchased your stay using one of the flexible policies, you may already be eligible to cancel or amend your reservation under the terms of this policy. This may be checked and confirmed through your original booking agent or direct with the property if you booked direct with the property.
 
For guests who have purchased using a tariff which does not offer a flexible cancellation policy, or for guests who have purchased a flexible tariff which is now in the non cancellation period, please note we are unable to refund or amend these bookings unless it can be shown that the guest has been directly affected by the Coronavirus (medical proof will be required).
 
It is our strongest recommendation that all guests (current and future whether purchasing a flexible or non flexible tariff) consider the purchase of an appropriate travel insurance policy to safeguard against unforeseen cancellation due to the Coronavirus or other incidents. 
 
We are constantly monitoring the Coronavirus situation and will update our policy as the situation develops.
 
For up to date details, please refer to the Smart Traveller website:
https://www.smartraveller.gov.au/news-and-updates/novel-coronavirus-outbreak